Shipping Policy

Order Processing & Shipping

Orders are processed and shipped as quickly as possible. Processing and delivery times may vary based on order volume, product availability, holidays, weather, and carrier delays.

Delivery dates provided by SBK Gifts or the shipping carrier are estimates and are not guaranteed unless specifically stated otherwise.

Shipping Addresses

We rely on the accuracy of the shipping information provided by our customers. To help minimize errors, we use address validation during checkout.

Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate shipping address, and orders will be shipped to the address submitted at checkout.

If you notice an error after placing your order, please contact us as quickly as possible. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

SBK Gifts is not responsible for delivery issues resulting from an incorrect, incomplete, or invalid address provided with an order. If an address correction or package redirect is requested after shipment, additional carrier fees may apply and successful redirection cannot be guaranteed.

Packages Returned to Sender

If a package is returned to SBK Gifts due to an incorrect, incomplete, or undeliverable address provided with the order, refusal of delivery, or failure to claim the package, a store credit will be issued for the merchandise after the package has been received and processed by SBK Gifts.

The actual shipping charges incurred by SBK Gifts will be deducted from the store credit. This includes orders that originally qualified for free or promotional shipping. Free shipping means SBK Gifts paid the shipping expense on the customer's behalf; the carrier still charged us to ship the package.

Shipping charges are not credited in these circumstances because the shipping service was provided and the carrier charges have already been incurred.

If a package is returned because of an error by SBK Gifts or the shipping carrier, please contact us. We will review the circumstances and work with you to resolve the issue.

Reshipping a Returned Package

If you would like a returned order shipped again, please contact us. We will ask you to confirm the complete shipping address before the package is reshipped.

Additional shipping charges will apply when the original return resulted from an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another circumstance outside of SBK Gifts' control.

Tracking Your Order

Once your order ships, tracking information will be provided using the contact information associated with your order. We encourage you to monitor tracking, particularly as the expected delivery date approaches.

If tracking shows an unusual delay or stops updating, please contact the shipping carrier or SBK Gifts for assistance.

Missing or Stolen Packages

We understand how frustrating it is when tracking shows that a package has been delivered but you cannot locate it.

If your package is marked as delivered but you have not received it, please:

1. Verify the shipping address. Confirm that the address provided with your order is correct.
2. Check around the delivery location. Carriers may leave packages at a side or rear door, porch, garage, mailbox, parcel locker, property management office, or another secure location.
3. Check with household members and neighbors. Someone may have accepted the package for you, or the carrier may have delivered it to a nearby location.
4. Contact the shipping carrier. Provide your tracking number and ask the carrier to confirm the delivery location. Depending on the carrier, GPS delivery information, photographs, or other delivery records may be available.
5. Contact SBK Gifts. If you are still unable to locate your package, please let us know. We will assist when possible by reviewing available tracking information or helping with a carrier inquiry.

A tracking status of "Delivered" does not prevent us from helping you investigate a possible delivery issue. However, once the carrier confirms successful delivery to the shipping address provided with the order, SBK Gifts is not responsible for packages that are subsequently lost, misplaced, or stolen.

If carrier records, including GPS information or photographic proof when available, confirm delivery to the provided address, a designated secure location, parcel locker, property management office, or authorized recipient, the order is considered delivered and is not eligible for a refund or replacement due to non-receipt.

If you believe a package was stolen after confirmed delivery, we recommend reporting the theft to the shipping carrier and your local authorities.

Protecting Your Delivery

Customers are responsible for providing a delivery location where packages can be safely received.

If package theft is a concern in your area, consider shipping your order to a secure location such as a workplace, staffed location, parcel locker, or another trusted address where someone is available to receive the package.

We also recommend monitoring your tracking information so you know when your package is expected to arrive and can retrieve it promptly following delivery.

Carrier Delays

Once a package has been transferred to the shipping carrier, transit and delivery are subject to the carrier's operations.

Weather, natural disasters, holiday volume, transportation disruptions, and other circumstances can occasionally cause delays. SBK Gifts cannot guarantee carrier delivery dates or be responsible for delays outside of our control.

If a package appears to be significantly delayed, please contact us and we will be happy to help review the tracking information and determine the appropriate next steps.