Return Policy

At SBK Gifts, we want to ensure that you are completely satisfied with your purchase. We understand that sometimes things don't work out as planned, and that's why we offer a 30-day return policy from the date you placed your order. To be eligible for a return, please make sure that your item meets the following criteria:


  • The item must be in the same condition that you received it, undisplayed and/or unused.
  • It should be in its original packaging.
  • All tags and labels should be intact.
  • You can provide the receipt or proof of purchase.
  • Return is made locally in our brick and mortar store or can be shipped back and delivered to SBK Gifts / Story Book Kids within 30 days of your order date.

This ensures that we can process your return in a timely manner and provide you with the best possible service.

How to Return an Item

If you need to initiate a return, we've made the process simple and convenient for you. Once your order has been delivered, here's how:

  1. Email us at with your order number to start the return process.
  2. Within 2 business days, we will respond to your email with a Return Merchandise Authorization (RMA) number and instruction on how and where to ship your return.
  3. Once you receive the RMA number, securely package the item and include the RMA number on the outside of the package.
  4. Ship the package back to SBK Gifts / Story Book Kids using a shipping method of your choice. We recommend using a service that provides tracking and insurance for your protection.
  5. Once we receive the returned item and verify its eligibility, we will process your refund.

To return an item makes sure it meets the return criteria checklist, returned on time, and has been authorized.  Then we will be able to process your return.

Return Fee

A return fee of $9.95 will be deducted from your refund to cover the cost of processing your return. However, if you choose to pay for return shipping on your own, we will not deduct any return fees.

Return And Refund* Processing Times

We strive to process returns as quickly as possible, however, they can take up to 7 business days to process once it has been delivered to our store. When we have received and inspected your return, we will issue your refund based on our return policy terms & conditions. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider. Shipping charges from your original purchase are not refunded—unless we’ve made a mistake with your order.
*Refunds for Pre-orders and Layaways will be in the form of a store credit only when the purchase is paid in full. 

Damage Or Order Issues

We understand how disappointing it can be to receive a damaged item or experience an issue with your order. We want to make it right for you as quickly as possible. If you encounter any problems, please follow the steps below:

1. Open your package promptly: When your package arrives, we recommend opening it on the same day to ensure any issues are addressed in a timely manner.

2. Contact us within 7 days: If you discover that an item is damaged, defective, or if you receive the wrong item, please email us at within 7 days of receiving your package. We apologize for any inconvenience caused and want to evaluate the issue to provide a solution.

3. Include important details: In your email, please include the following information:

  • Tracking number
  • Date of delivery
  • Description of the damage or order issue

4. Provide photographic evidence: To help us better understand the situation, please take pictures of both the damaged item(s) and the shipping box. This will assist us in resolving the issue more efficiently. Please include these pictures in your email.

5. Keep the original packaging: It is important to retain all original packaging materials, including the box, bubble wrap, shred, and packing peanuts. If you dispose of the shipping box, packaging materials, or any other components, it may hinder our ability to resolve the issue.

Damages or order issues reported 8 days or later after delivery date will not be accepted.

Invalid Address Or Return To Sender Packages

We rely on the accuracy of the information provided by our customers. We want to make sure that your package arrives at the correct destination, so we have implemented address validation to minimize errors.

When placing an order with us, it is crucial to double-check the shipping address you provide during checkout. Your package will be automatically shipped to the address you enter, and we cannot be held responsible for any errors or inaccuracies in the address. We recommend reviewing your address carefully to ensure its accuracy before finalizing your order.

If an order is returned to us due to an invalid address or marked 'return to sender' by the shipping carrier, we are happy to provide a store credit you for the cost of the items in your order. However, please note that we will deduct from the store credit the actual shipping charges paid by us as they were already paid to the carrier for their services.  

Stolen Or Missing Packages

We understand how frustrating it can be to have a package go missing or be stolen, especially when it has been marked as delivered by the shipping company. While we apologize for any inconvenience this may cause, we want to inform you that we cannot be held responsible for stolen or missing packages.

At our store, we take the necessary steps to ensure that your order is shipped promptly and securely. We work closely with our shipping partners to track and deliver your packages in a timely manner. However, once the package is in the hands of the shipping company, we have limited control over its delivery.

If you find yourself in a situation where your package is marked as delivered but you have not received it, we recommend taking the following steps:

1. Verify the shipping address: Double-check that the shipping address provided during checkout is correct. Sometimes, packages may be delivered to a neighbor or a nearby location if the address is incorrect or inaccessible.

2. Check with neighbors: Reach out to your neighbors to see if they may have received your package by mistake. It's possible that the shipping carrier delivered it to the wrong address.

3. Contact the shipping carrier: Get in touch with the shipping carrier directly to report the missing package. Provide them with the tracking number and any relevant details. They may be able to provide additional information or initiate an investigation.

4. File a police report: If you suspect that your package has been stolen, it's important to file a police report. This will help create a record of the incident and may aid in any potential investigations.

While we do our best to assist you in these situations, it's important to note that the resolution of stolen or missing packages is often challenging. Shipping companies have their own policies and procedures for handling such cases, and we have limited influence over their decisions.

We encourage you to take precautions to ensure the safe delivery of your packages. Consider shipping to a secure location, such as your workplace or a trusted neighbor's address, if you are concerned about package theft in your area.

Excessive Return/s reserves the right to limit or refuse service to customers that show excessive return activity, which is defined as: i) $600 of returns in a 12-month period or (ii) $300 of returns in a 6-month period. Customers that fall within the above criteria will be subject to a modified return policy, which may include but is not limited to, returns to store credit only, refusal of orders, and disqualification or pause of our loyalty program benefits.

Additional Questions?

If you have any questions or need further assistance with your return, please don't hesitate to reach out to our customer service team. We are here to help and ensure that your return experience is as smooth as possible.

Free Shipping Orders $150+
30 Day Returns
6 Month Layaway Option
Family Owned. Est 1980