Return Policy
We want you to be happy with your purchase. If something isn't quite right, eligible merchandise may be returned within 30 days of delivery for store credit according to the guidelines below.
Return Eligibility
Eligible merchandise may be returned within 30 days of delivery for store credit.
To qualify for a return, merchandise must:
- Be unused and undisplayed.
- Be in the same condition in which it was received.
- Be returned in its original product packaging.
- Include all original tags and labels.
- Have proof of purchase.
- Receive return authorization from SBK Gifts before being sent back.
Merchandise that has been used, displayed, altered, damaged after delivery, or returned without its original packaging may not be eligible for return.
Store Credit
Eligible customer-choice returns are issued as SBK Gifts store credit rather than a refund to the original form of payment.
Store credit will be issued for the eligible merchandise value after the returned item has been received and inspected by SBK Gifts.
Original shipping charges are not included in store credit. Return shipping charges are the customer's responsibility and may be deducted from the store credit when SBK Gifts provides a prepaid return label.
Pre-order and layaway purchases are also eligible for store credit only, regardless of payment status.
How to Return an Item
- Contact us. Email hello@sbkgifts.com with your order number and the item or items you wish to return.
- Receive authorization. We will provide a Return Merchandise Authorization (RMA) number and return instructions, generally within 2 business days.
- Package the merchandise carefully. Return items in their original product packaging and protect them appropriately for shipment.
- Send the return. Follow the instructions provided with your RMA. Authorized returns must be shipped within 10 days of receiving return authorization. We recommend using a trackable and insured shipping service.
- Return inspection. Once the merchandise is received, we will inspect the return and issue eligible store credit.
Please do not send merchandise back without authorization. Unauthorized returns may not be accepted or eligible for store credit.
Return Shipping
Customers are responsible for return shipping costs for customer-choice returns.
If SBK Gifts provides a prepaid return shipping label, a $10.95 return shipping charge will be deducted from the store credit issued for the return. If you arrange and pay for your own approved return shipping, this charge will not apply.
We strongly recommend using a trackable and insured shipping method. SBK Gifts cannot issue store credit for returned merchandise that is not received at our facility.
Return Processing
Once your return has been delivered to SBK Gifts, please allow up to 7 business days for inspection and processing.
Once approved, store credit will be issued for the eligible merchandise value, less any applicable return shipping charges.
Original shipping charges are non-refundable and are not included in store credit.
Price Adjustments
Prices may change from time to time due to seasonality, inventory levels, or other business considerations. SBK Gifts does not offer retroactive price adjustments on previously purchased merchandise that is later reduced, placed on sale or clearance, or offered at a different price.
Any special offers, discounts, or coupon codes apply only during the period in which they are offered and cannot be applied to previous purchases.
SBK Gifts does not price match other retailers or third-party marketplaces.
Damaged, Defective or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged or defective, or if you receive an incorrect or missing item, contact us within 7 days of delivery.
Email hello@sbkgifts.com and include:
- Your order number.
- A description of the problem.
- Clear photographs of the affected merchandise.
- Photographs of the shipping carton and packaging materials when damage is involved.
Please keep the merchandise, shipping carton, and all packing materials until we have resolved the issue. These items may be required for a carrier claim or damage review.
Damaged, defective, incorrect, or missing items are not treated as customer-choice returns. Depending on the circumstances and product availability, SBK Gifts may provide a replacement, refund, store credit, or another appropriate resolution.
When an issue results from an error by SBK Gifts, the customer will not be responsible for related return shipping charges.
Issues reported more than 7 days after delivery may not be eligible for replacement, refund, store credit, or other resolution.
Excessive Return Activity
SBK Gifts reserves the right to limit or refuse returns or future service in cases of excessive return activity.
Excessive return activity is currently defined as:
- $600 or more in returned merchandise within a 12-month period; or
- $300 or more in returned merchandise within a 6-month period.
Accounts meeting these criteria may be subject to modified return privileges, refusal of future orders, or changes to loyalty program eligibility.
Shipping & Delivery Issues
Incorrect addresses, packages returned to sender, carrier delays, and missing or stolen packages are covered separately under our Shipping Policy.
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