Returns & Exchanges | SBKGifts.com

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Returns & Exchanges

We are always sorry to hear that a purchase did not work out, so let's try to make it right. We offer a few different options depending our your reason for return or exchange. Read through our return and exchange policy below to get this process rolling. It's really easy and we'll be glad to jump in and guide you through the process if you need help or have a question.

Return & Exchange Policy

The following return and exchange policy applies only to purchases made directly from this website. All return or exchange requests require a Return Merchandise Authorization (RMA) number before sending the item back. To request a RMA number, complete our RMA request form. We strive to answer all emails and send assigned RMA numbers within 24 hours.

Reason For Return Or Exchange Request

  1. You Don't Like It, Changed Your Mind, You Order The Wrong Item, Don't Need Any More (etc.)
    You may return or exchange any eligible item(s) within 30 days of your original purchase date. We'll refund the amount paid for the item(s) minus a 20% restocking charge and any other discounts or promotions received on the order. If you are exchanging an item for another item, there is no restocking charge. You are responsible for any shipping charges incurred returning or exchanging item(s). 

  2. The Item Arrived Damaged, Defective, Or There's A Problem With The Order
    Can we say "we're sorry" right now!?! Call or send us a message through our return or exchange form within 7 days of delivery so we can make things right.

  3. Aunt Jane Bought You A Gift
    First, call Aunt Jane to thank her and we won't tell her that you picked out something else different. If you received an order from Story Book Kids as a gift, as long item(s) you received as gift are eligible, you can still return or exchange it! We'll issue you a Story Book Kids store credit for the amount of the returned item(s) or exchange it for another item from Story Book Kids. You are responsible for any return shipping charges and/or exchange charges.

  4. You Want To Exchange The Item(s)
    You may exchange an eligible item(s) within 30 days of your original purchase date for a different item from Story Book Kids / SBK Gifts. Your exchange value will be the amount paid for the item(s) being returned for exchange less any discounts or promotions received on the order. No cash back or store credit are issued on exchanges. All shipping costs incurred during the exchange process are your responsibility.

  5. Your Reason Is Not On This List
    Call or send us a message through our return or exchange request form.

Eligibility Window:

To qualify for a return or exchange, item(s) must be eligible, must be assigned a RMA number and must be received back to our Fulfillment Center within 30 days of your original order shipment date.

Items Not Eligible for Refund or Exchange:

  1. Items marked as final sale.
  2. Free gifts or promotional items with retail value.
  3. Personalized items, plush items, items with fabric, and/or stuffed items.
  4. Item(s) received back damaged, not in original packaging or missing original tags and paperwork.
  5. Item(s) lost in shipment back to our Fulfillment Center.
  6. Item(s) received after 30 days of the original order shipment date.
  7. Shipping charges, except in cases where we have made a shipping error.

Preparing Your Return Or Exchange Is Simple

For all returns and exchanges, please call or email us for a return authorization number.
No returns or exchanges after 30 days.

STEP 1: Once you have received your assigned RMA number, pack your item(s) securely in a box.  

STEP 2: Be sure the item(s) are in their original box(es) with the all packaging, paperwork, and tags included. Make sure if you are reusing the box the order was shipped in that you remove or cover any old labels, tracking numbers or barcodes.

STEP 3: Address your return or exchange package to go back to our Fulfillment Center:

Story Book Kids / SBK Gifts
10725 Reading Road
Cincinnati, Ohio 45241

STEP 4: Clearly mark your RMA number on the box.

STEP 5: Return the package using the shipper of your choice. We strongly suggest using a shipper that offers a tracking number and package insurance services. We cannot take responsibility for any lost or damaged packages, and your return shipping costs cannot be reimbursed. 

STEP 6: We'll email you once we process your return or exchange.

    Important: Your return authorization number is valid for 14 days from the date issued or up to 30 days from your original purchase date, whichever occurs first. If an issued RMA number expires, all sales are considered final and a new RMA number cannot be assigned.

    What Is Your Phone Number?

    Our toll-free telephone number is 1.877.607.2356 and our our local Cincinnati, Ohio telephone number is 1.513.769.5437. Customer service is available Monday through Friday 10am - 6 pm EST or Saturday 10am - 3pm EST during our regular business hours.

     

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